KINETIC Support

Need help?

Email kinetic.gaitimes@gmail.com with your phone model, Android version, heart rate device model, and a short description of the issue.

Connection Tips

• Turn on Bluetooth and Location if your Android version requires Location for BLE scans.
• Make sure your heart rate device is awake and broadcasting.
• If another fitness app is connected to the same sensor, disconnect it and try again.
• Restart Bluetooth if scanning fails repeatedly.

Data and Privacy

Workout history is stored locally by default. For privacy questions, see the Privacy Policy.